RESERVATION INFORMATION

Q. What is your reservation policy?
A. Being small and without a computerized system we can only take reservations 3 months in advance. We take Reservations during working hours. If a specific date and room is important to you or your coming date is on Saturdays or holidays, you are encouraged to call early.
In general, reservations can be made by calling us at
819-281-7007 or email us. Your credit card information will be needed to make a reservation with us. We accept Visa and Master Card.

Q. How do I go about booking rooms for my wedding?
A. For group reservations you need to contact the motel for more information.

Q. What is your cancellation policy?
A. Reservations can be cancelled up to 24 hours before your scheduled arrival. If you do not call to cancel before noon on the day before your Reservation, you will be charged the cost of the 1st nights stay in the room you reserved.


Q. Can I have my birthday party there?

A. While we want you to have a wonderful birthday, we DO NOT ALLOW PARTIES. We are simply too small of a place to have a party and we try very hard to keep the motel quiet and peaceful for the enjoyment of all of our guests.

Q. Can my mother come by and visit me while I am staying there?
A. Sure, but all unregistered guests are asked to be off motel property no later than 11PM.


CHECK IN/OUT AND PAYMENT INFORMATION

Q. What do I need to check into my room?
A. You will need a valid ID and your method of payment. The credit card holder must be present at check in with the card and valid ID. Arrangements can be made for someone else to pay for your room, but they must contact our front office @ 819-281-7007 for more details.   

Q. What is check in time?
A. Check in time starts at 2pm. It is best if you let us know if you are checking in late. 

Q. What is check out time?
A. Our check out time is 11AM. If you wish to add another night to your stay, and you do not already have it reserved, please contact the front desk by 10AM to make sure that we can accommodate you. Late check outs are sometimes available with a charge of a % of a day’s rate.

Q. Do we pay at the end of our stay?
A.  We require that you pay for your stay when you check in with us. You may pay either for all nights of your stay when you check in or pay for each day by 11AM.  

Q. Can I pay in cash?
A. Yes, but with a cash payment we require either a credit card deposit or a cash deposit on your room. We can accept Travelers Checks which are treated as cash; however we cannot accept personal checks.

Q. How old do I need to be to rent a room at your Motel?
A. Thanks for asking, you must be 20.

Q. Can I pay for my room online?
A. At this time we cannot accept payment online for rooms.


GENERAL INFORMATION

Q. Do you have a pool?
A. Sorry, we do not have one.


Q. What services do you offer?
A. We are known for a friendly staff that can help you with directions, free maps, entertainment guides, and advice about things to do in the area. The front desk is open early in the morning and close late at night, where fax services, coffee and tea are available. You can make free local phone calls from your room and long distance calls with the help of front desk. We have basic cable in every room and high speed internet service is available at the reception. Parking is free and close to your room.

Q. Do your rooms have air conditioning and heat? A. Yes.


Q. Are your beds comfortable? A. Yes. Our Sealy mattresses in every room are very comfortable.

Q. Do you offer breakfast?
A. We offer coffee and tea, however full breakfasts are offerred in several restaurants neaby between 5:30Am to 1:30PM.

Q. Do we have to share a bathroom with any other guests?
A. All of our rooms have individual bathrooms, some with showers only and some with Jacuzzi tubs. Please see the individual room photos for more details.

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1045 Chemin de Montreal Ouest. Gatineau, Québec J8M 1P1
(819) 281-7007
reservation@Aubergeduruisseau.com